Tap Into Your Career Potential

A Physician's Advice on Career Fulfillment

An interview with Francine R. Gaillour, MD, MBA, FACPE, founder and director of "Daring Doctors," an executive coaching resource for physicians.

  Q: When physicians decide they want to broaden their careers what do you advise them to think about first?

  A: I use a model I call "The Three Dimensions of Professional Fulfillment" to help them focus on what they want to do.

The first dimension is purpose, passion, and values. That is, what is that essence or quality about you, what are those unique gifts that you may have had since you were 3 or 4 years old? What is it you're into? What do you care about? What's the most exciting thing you do now? What really gets you jazzed? What's that pipe dream you've been thinking about? Almost everybody has one.

 

The second dimension is skills. Physicians have very deep skills, but they are very narrow in focus. So we help them recognize their own inventory of skills: What have you done, either in or outside your clinical practice, that shows you have skills that are transferable?

 

For example, a lot of physicians have done things with their church or nonprofit organizations [or] they've coached Little League. Maybe they've remodeled their house — that demonstrates they can do project management.

 

We also look at what kind of skills are going to be important to develop in order to be successful in another arena: What skills will be helpful if you want to go into a specific domain such as medical management or develop a consulting firm? Things like how to put together a business plan, how to engage a client.

 

Q: And the third dimension?

 

A: The third dimension is the economic engine. That is, how will society value what you bring to the table? This helps physicians do an exploration of industries and think creatively and openly about all the areas out there. There's a specialty society for so many things and those are great resources and great places to network. A lot of physicians are petrified of networking or they just don't know how to do it.

 

So when you have those three dimensions aligned — passion, skills, and the economic engine — the sweet spot in the middle is career fulfillment.

 

Q: What sorts of different things can physicians do with their careers?

 

A: There are physicians who are consultants for architectural firms or who have a space planning service to help hospitals or clinics design the flow of their space. One physician I know is now working for a foundation that's part of his hospital and he does full-time fundraising. Several have entered the Internet arena. There are physicians who work with online services offering second opinions and e-mail consultations, and of course there are physicians who check or create content for healthcare portals.

  Q: When physicians enter the business world, what is the most difficult change for them?  

A: One of the most challenging areas for physicians, and it sounds trite, is learning how to participate in a team of peers where you are contributing and not just sitting back and throwing out your opinion.

 

There's a healthy give-and-take that requires respectful communication. In the business world, physicians are going to meet a lot of smart people like them. The way people interact in the business world is by creating something from nothing — creating something from ideas. The way that's done is in a team environment and through communication. The sooner they can learn that, the more effective they'll be and the faster they'll advance.

 

Q: Talk about your own career change. How did you get to where you are today?

 

A: I was in clinical practice for 10 years and had a very full, enjoyable practice. But I was ready for the next thing. I enjoyed the part of my practice where I was building it and once it was fulfilled, I thought,

'What's the next challenge?'  I knew I didn't want to be on the traditional medical-director-in-a-hospital track. I was on a couple of hospital committees and had participated in that, but I had a feeling I wanted to be in business. 

 

So I worked for a couple of technology companies as their medical director and that's where I cut my teeth and learned about business, how to be a team player, how to change ideas into a product. That introduced me to dozens of healthcare organizations across the country — so I don't feel like I have ever left healthcare. I was and am still completely immersed in healthcare — not one-on-one patient care, but I know that what I'm doing is affecting patient care and helping to transform healthcare.

 

One of the first things I tell physicians to do is to write an intention statement. It's an intention of where they want to go. So my intention statement was: 'I want to work for a healthcare technology or medical device company and be a liaison between the developers and the users of the product.' I would

repeat that to people and it opened doors; someone heard me say that at a party and said, 'The company

I work for might be interested in talking to you.'  Even so, I'll always be a doctor. I was actually seeing patients part-time until last year. I still have my license and I have yet to give it up completely.

 

Q: What has been most enjoyable — and most difficult — in your move to the business world?

 

A: I am a very creative and strategic person so I was in heaven coming up with ideas, being part of a design team, giving talks, and supplying a lot of the ideas that went into becoming a product. The other part that was enjoyable was the autonomy and the flexibility. As a young mother, I found that much more amenable to a family life, even when I was traveling.

 

What I found difficult was learning to communicate respectfully. I don't think I had an attitude problem, but I had to learn a whole level of advanced communication that is different from patient interaction, where the patient is always kind of a subordinate. Being part of a team, everyone's battling for their ideas, and there's a way to do it that's respectful.

 

Q: What about those physicians who simply want to continue practicing medicine, but are finding it